Terms & Conditions

OVERVIEW

This website is operated by PONGO London, a trading name of Pongo London Ltd., a company registered in the United Kingdom at 27 Old Gloucester Street, London, England, WC1N 3AX with the company number 09800589.

Throughout the site, the terms “we”, “us” and “our” refer to PONGO London. PONGO London offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of these Terms and Conditions.

Please read these Terms and Conditions carefully before accessing or using our website, or placing an order with us. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. If you do not agree to all the terms and conditions of this agreement, then you may not access the website, place and order with us or use any services.

If you have any questions relating to these Terms and Conditions, please contact us or review our FAQ.

ABOUT YOU

To place an order with us, you need to be at least 16 years old, have access to one of our approved payment methods (which can be found here) and be authorised to use that payment method.

PLACING AN ORDER

By placing an order with us, you are offering to purchase a product from us, subject to these Terms and Conditions. All orders are subject to availability and confirmation by us. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. This email is an order acknowledgement and does not mean that we have accepted your order at this point. We carry out a standard pre-authorisation check to ensure that there are sufficient funds on your chosen payment method for the order and to ensure there are no other reasons which may prevent us from fulfilling the order.

We only accept your order once payment has been approved and we have debited your chosen payment method (and then the contract is made based on these Terms and Conditions). Please read and check your order carefully before submitting it. If you need to correct any errors you can do so before submitting your order.

We only accept one discount code or promotional offer at checkout. Discount codes or promotional offers cannot be applied after a purchase has be made. If a discount code or promotional offer is not working please get in touch. Please note that we reserve the right to withdraw and amend discount or promotional offers at any time.   

PRICE AND PRODUCT DESCRIPTION

Whilst we try and ensure that all details, descriptions and prices of our products are accurate, errors may occur. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If we discover an error in the details, descriptions and prices of any product that you have place an order for, we will inform you of this as soon as possible using the contact information you have supplied us with.

We may give you the option of reconfirming your order (with the updated information) or we may cancel the order, at our sole discretion. If the order is cancelled and you have already paid for the product(s), you will receive a full refund.

DELIVERY

We use trusted third party couriers to deliver our products. For a full overview of the delivery options available and applicable prices, please visit our Shipping and Delivery information page before you place your order with us.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or other occurrences beyond our reasonable control, for which we will not be held responsible for.

Delivery of the goods will occur when we deliver them to the address you provide us with when you make your order. You are responsible for the goods when delivery has taken place.

We do not take any responsibility for lost or failed orders occurring as a result of you providing incorrect shipping information. As such we strongly advise you to read and check your order carefully prior to submitting it.

Your order will be grouped into the fewest number of deliveries possible. This may mean that your order make take longer to dispatch, depending on availability.

PAYMENT

Payment can be made via any of our approved payment methods, which can be found here. When placing an order you undertake that all details you provide to us are true and accurate, that you are authorised to use the payment method used to place your order with us, and that there are sufficient funds to cover the cost of the order. If your delivery address is outside of the United Kingdom, you may be required to pay import duties and other taxes or levies when your order reaches your destination country. These and any additional charges for customs clearance are your responsibility.

RETURNS AND REFUNDS 

We offer a helpful and simple returns policy, which can be found here. This policy doesn’t affect your statutory rights.

INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

We own or have permission to use the intellectual property rights on our website and other materials we may publish. These rights are protected around the world. All such rights are reserved.

You are not allowed to use any part of the website for commercial purposes unless you have our express permission.

All trade marks (whether registered or unregistered) used on our website are the property of Pongo London Ltd. or its licensors. The trade marks may not be reproduced or used in any way, whether in whole or in part, without our express permission.

THIRD PARTY CONTENT

Certain content, products and services available via our website may include materials from third parties. Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third party products should be directed to the third party.

PRIVACY POLICY

Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which can be found here. 

The Privacy Policy explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

USER GENERATED CONTENT

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send us photos, videos, creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “Content”) you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any such Content. 

We are and shall be under no obligation (1) to maintain any Content in confidence; (2) to pay compensation for any Content; or (3) to respond to any Content. You agree that the Content will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that the Content will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of our website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of the Content. You are solely responsible for the Content you make and their accuracy. We take no responsibility and assume no liability for any Content posted by you or any third party.

USE OF WEBSITE

We do not guarantee, represent or warrant that your use of our website will be uninterrupted, timely, secure or error-free. You expressly agree that your use of, or inability to use, the website is at your sole risk. 

LIABILITY AND INDEMNITY

To the maximum extent permitted by law, PONGO London shall not nor shall our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the website or any products purchased from us, or for any other claim related in any way to your use of the website or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the website or any content (or product) posted, transmitted, or otherwise made available via the website, even if advised of their possibility. 

You agree to indemnify, defend and hold harmless PONGO London and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party. 

CHANGE TO THESE TERMS AND CONDITIONS 

Any new features or tools which are made available by us shall also be subject to these Terms and Conditions. You can review the most current version of these Terms and Conditions at any time on this page. 

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

DISPUTE RESOLUTION

Occasionally things do go wrong and you may want to get in touch with us if you are unhappy with your order, our products or our service. If that happens, please contact us first and we will work with you to resolve any issues you’re having with our services:

If we cannot resolve your issue you may refer your complaint to the Retail ADR or the EU Online Dispute Resolution platform.

These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.